Billing Terms & Conditions

Payment Information

At Clara & Grey, we prioritize secure, seamless transactions to ensure a smooth shopping experience from checkout to delivery.

Accepted Payment Methods

We currently accept the following payment options:

• Visa
• MasterCard
• American Express
• Discover
• Apple Pay
• Google Pay

All payments are securely processed at checkout.

Payment Security

Your security is important to us.

All transactions are protected through Shopify’s secure payment infrastructure and fraud detection systems designed to prevent unauthorized activity.

For certain high-value transactions, we may request additional identity verification through trusted third-party services (such as Stripe Identity) to ensure the safety of the purchase. If verification is required, you will be notified before your order is processed.

Supported Currencies

Our store supports multiple currencies for browsing convenience. However, all final payments are processed in USD (United States Dollar) at checkout.

Exchange rates are determined by Shopify and your payment provider. Please note that final charges may vary slightly due to currency fluctuations or bank conversion fees.

Customs, Import Duties & Taxes

For orders shipped within the United States, no additional customs fees apply.

For international orders, customers are responsible for any customs duties, taxes, or additional import charges imposed by their local authorities. We recommend checking with your country’s customs office before placing an order.

Refunds & Cancellations

Order Cancellations:
Orders may be canceled within 4 hours of purchase, provided they have not yet entered processing.

Refunds:
Approved refunds will be issued to the original payment method. Please allow up to 7 business days for processing, depending on your financial institution.

All refunds are governed by our Return Policy.

Contact Us

Store Name: Clara & Grey
Business Name: KAB COMERCIO ONLINE LTDA
Company Number: 571769730001-01
Email: info@claraandgrey.com
Business Hours: Mon - Friday: 9am - 5pm (EST)